Newbie: Raws Loading

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This topic contains 1 reply, has 2 voices, and was last updated by  Nik Bhatt 3 weeks, 2 days ago.

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  • #14412

    tpf1952
    Participant

    After visiting your website and watching your You Tube videos, I knew Raw Power would be the app for me. Just downloaded v2.0 on my iPad and been waiting to start, but am receiving the message “Raws Loading.” It’s been about 10 minutes. I have a 3000-image library that currently includes about 30 raw files. Should I expect this “loading” process to take a while? Is this a part of the initial installation? Or should I delete the app and start over?

    Many thanks,

    Tom

    #14437

    Nik Bhatt
    Keymaster

    Hi Tom,

    If you are referring to the RAW Images album, then it can take a little while to finish loading. However, it should not take anywhere like 10 minutes for 30 RAWs. I have received a couple of reports like yours, but we have never seen this issue on our own devices, so I have been unable to fix it.

    I would love to get to the bottom of this bug. You can certainly delete and reinstall the app to see if that works. However, if it doesn’t, and you would like to work together on this bug, I can send you some test builds to see why the app is getting stuck. Please email me (I know you have emailed me separately about beta testing) if you’d like to do that.

    Thanks and sorry about the bug.

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